Privacy Policy

Effective date: 2026-11-01

This policy describes how TapConvo ("TapConvo", "we", "us") handles information when people visit our website and use our customer-messaging service. The operator is based in Myanmar.

1. Information we handle

TapConvo currently offers Website Live Chat. We handle account and workspace information, email verification details, support requests, chat messages and attachments where used, and technical/security records needed to operate the service.

2. Why we handle it

We use this information to register accounts, verify identity, provide live-chat workspaces, deliver service emails, prevent abuse, troubleshoot problems, and respond to support requests.

3. Who can access the information

Authorized workspace members may access conversation data according to their permissions. TapConvo runs Chatwoot on DigitalOcean infrastructure in Singapore (SGP1). Cloudflare provides DNS, Turnstile anti-bot checks and email forwarding, and Brevo provides transactional email delivery. Those providers may process service-related information in other locations according to their own services and arrangements.

4. Storage and retention

Trial expiration may restrict workspace access but does not, by itself, delete customer conversations. Account information, conversations, technical logs and backups may be retained while needed to operate and secure the service. Fixed retention periods for backups and some records have not yet been confirmed. For questions about retention or requests for deletion, contact [email protected]; we will review requests subject to technical and legal limitations. Deletion from active systems may not immediately remove existing backup copies.

5. Security

We use access controls and operational safeguards to protect service information. No online service can guarantee absolute security.

6. Your privacy requests

You may contact [email protected] to request access, correction or deletion of your information. We may verify account ownership before fulfilling a request and will explain any applicable limitations.

7. Cookies and third-party services

The website, account sign-in and live-chat workspace may use cookies, browser storage and similar technical mechanisms for sessions, preferences, security and service functionality. Cloudflare Turnstile also processes technical signals for abuse prevention. Third-party services may use their own technical mechanisms when providing these functions.

8. Changes and contact

We may update this policy as our service changes and publish a revised effective date. Privacy questions can be sent to [email protected].